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last modified on 5/6/2019

Hey Bird Paper (“us”, “we”, or “our”) operates (“website” or the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site, as well as the Terms and Conditions of our products and services (“Services”).

The Policy from this page applies to Hey Bird Paper (ABN 89729205376) in Australia.

By using our Services, you are agreeing to these terms.
If you choose to access this Site from another location, you are responsible for compliance with applicable laws.

We reserves the right to make amendments to this Policy at any time. If you have any questions about this Policy, please contact us through this Site.

Privacy Policy

We comply with the Australian Privacy Principles (“APPs”) which regulate how your personal information is collected, used, and disclosed, stored, corrected and protected when you visit or make a purchase of our products and services from the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. How we collect your personal information

When you visit the Site or use the Service, we collect the following data directly from you, from third parties and automatically through our Service in order to provide our Services to you, to perform analytics for our business purposes, to advertise or market our Services to you, and/or to perform security, administrative or customer service activities.

We may collect personal information including your name, gender, date of birth, address, telephone number, email and any informations provided from you. Information about your computer hardware and software is also automatically collected by us when you use our website. This information can include your IP address, browser type, access times and/or referring website addresses. This information is used by us for the operation of the website and the services offered on the website and to maintain the quality of the services offered on the website.

2. How we use your personal information

We use your information to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use your information to:

Communicate with you;
Design your custom stationery order;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. How we store and protect your personal information

Your personal information may be stored by us in various forms including both electronic and hardcopy. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

4. Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Terms of Use
1. Intellectual Property

All of Hey Bird Paper’s designs are protected under Australian copyright law. All images, text, designs, graphics, trademarks and service marks are owned by and property of Hey Bird Paper. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including asking for financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.

2. Website Content

While we do our best, we cannot guarantee that images on our website exactly represent actual products. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

Our Site may contain links to third party websites that are not owned or controlled by Hey Bird Paper. Hey Bird Paper has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party websites. We do not warrant the offerings of any of these entities/individuals or their websites.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Hey Bird Paper. This Site may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by Hey Bird Paper.

3. Artwork & Proofreading

The digital PDF proof that is sent to you, is for you to check the content within. Monitor screens do vary greatly, the appearance of colours and images in the finished product may vary to how they look on your screen, and only seeing a physical proof will be indicative of the final print result.

All colour swatches and product photos are guides only. Final product may vary slightly. Proofs for custom items will be collected, posted or emailed to customer as appropriate, before whole production of item commences.

As most stationery is printed digitally it is possible that subtle colour variations can occur between each stationery piece. This is not a fault, but a natural effect that happens during the printing process. There can also be a colour variation between stock types, due to the make up of the stock and because of the way the printed ink sits on a smooth stock, compared to a coloured, metallic, recycled or textured stock. Due to variations in monitor screens the appearance of colours and images in the finished printed product may vary to how they look on your screen. All our stationery pieces are printed to the highest quality and standards.

It is your responsibility to check that all content and spelling is correct. All errors that are approved in the final proof, regardless of how the error occurred, will be at the your expense. The email verification of your representative shall be conclusive as to the approval of all artwork prior to their release for production.

4. Orders

We reserve the right to reject any order you place with us for any reason.

You may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

5. Pricing and Payments

All purchases via the website are transacted in Australian dollars and include all taxes.
Hey Bird Paper reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason.

We accept payments by Paypal which accepts American Express, Visa, Mastercard and direct bank payments. Please visit for more details.

You agree to pay all fees and charges incurred in connection with your orders and purchases (including any taxes imposed on your orders and purchases, including, but not limited to, applicable shipping fees, sales, use or value-added taxes) at the rates in effect when the charges were incurred. Fees charged for goods and services may change at any time without advanced notice. Hey Bird Paper may automatically charge and withhold such fees and charges for orders to be delivered to addresses within any jurisdictions that it deems is required. When you order products for overseas delivery, shipments may be subject to import duties and taxes, which are levied when the package with the products arrives at the destination that you specified. Any charges for customs clearance shall be borne by you, as Hey Bird Paper has no control over such charges and cannot foresee the amount charged (if any). You agree that you are the importer of record for products and services you order and you shall comply with all laws and regulations of the destination country.

6. Delivery

All products purchased through the Site will be sent via Australia Post.
It is not possible to place an order for any delivery address located out of Australia Post accessible area. Please visit for more details.

Hey Bird Paper will not be held responsible for any theft or damage if you provide us with an authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Hey Bird Paper will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by Australia Post that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

7. Termination

If at any time we feel you have violated these Policies, we may terminate or suspend your access to the Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

It is within our sole discretion to allow any user’s access of our website, and we may revoke this access at any time without notice, and if necessary, block your IP address from further visits to the Site.

8. Refunds, Returns and Cancellations

If the non-customised items are faulty, wrongly ordered, we have a 14 day refund policy. Customer must inform Hey Bird Paper by email within 3 days of product acceptance, items need to be returned within 7 days in undamaged, resalable condition and in original packaging.

All shipping costs are not refundable and a 20% of the invoice administration charge may apply to refunds, cancellations and returns, with a minimum charge of $15 ex gst.

Custom orders: No refunds or remakes are given after a final approved artwork has gone to produce due to oversights by the customer’s proof reading. Most custom designed items, such as invitations and waxseals, are made by hand and slight variations are unavoidable. Reasons based on this will not be refunded.

9. Limitation On Liability

In no event shall Hey Bird Paper, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

10. Indemnity

You agree to indemnify and hold harmless Hey Bird Paper, its subsidiaries, affiliates, officers, agents, partners and employees, from any loss, liability, claim, or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Service in violation of this Agreement or your violation of any law or the rights of a third party.

11. Disclaimer

Use of and browsing in the Site are at your own risk.

Information that you submit to Hey Bird Paper in order to register or sign up, to submit appropriate questions to the Site, and/or to purchase products, as applicable, are subject to our Privacy Policy.

Contact Us

For more information about our policies, if you have questions, or if you would like to make a complaint, please contact us by e-mail provided below:

Hey Bird Paper

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