use Coupon [ FREEXP ] at the checkout to enjoy Free Express Postage on orders over $200 ( Australia only )
FREQUENTLY ASKED QUESTIONS

What is the minimum order quantity?

Printed items: 30pcs
Envelopes: 10pcs
Wax seal: 1set
You can order smaller quantity but the price would be the same as minimum order quantity price.

What is the order processing times?

1. Proof submission

1st round proof: 3-5 days once received payment and all informations of the orders
2nd round proof: 1-3 days once received your comment

2. Production lead time

Once we get a green light from you and all payments settled, we will start the production.
It takes 2-3 weeks for production because of many tasks and finishing involved.

If you have a deadline or want to speed up the production, please discuss with us before ordering.

3. Delivery

We use Australia Post and here is the estimated delivery times.

Standard delivery: 5-7 days within Australia
Express delivery: 2-4 days within Australia

We cannot guarantee the delivery times as it is affected by many factors such as bad weather and strike. We recommend you to use express service as you can trace your items from Australia Post.

What is the currency used in the website?

All prices are shown in Australian Dollars (AUD).

Can I change quantity after placed order?

You can change quantity in the proofing stage, once it starts printing, it cannot be changed.
If you reduce the quantity, we will refund the price difference.
If you increase the quantity, we will issue a new invoice with price difference for you to pay for.

Do you have any discounts / promotions for bulk orders?

You can enjoy free express delivery if orders over $200.
Please enter [FREEXP] in Coupon when check-out.
(Please note it is for Australia only.)
We may have promotions of our products irregularly, please feel free to contact us to check if any promotions at that time.

Do you have showroom I can visit?

This online store is our showroom.
You can purchase the sample pack to see our quality.

How many proofs do you provide for semi-custom design orders?

Printed items:

We provide 3 round (1 initial & 2 minor changes) proofs, any further amendments will be charged by $25 each time.

Wax Seals:

We provide 2 round (1 initial & 1 minor change) proofs, any further amendments will be charged by $10 each time.

What can I customise in the semi-custom design?

We cannot completely change the design for you that custom design fee will be involved.

Minor changes, such as adding and realign the text, resizing elements, changing fonts and colors, as well as changing print size, paper quality, printing and finishing, are welcomed to change for you.

If you have any ideas of adding other elements (e.g. photos / maps) or changing part of the designs, please contact us for pricing.

Can you print multi-language?

Yes. Please provide all the wordings in MS document and send email to us.
We will send you the proof before printing.

Which paper qualities can I choose?

We have over 20 paper qualities and we are now sourcing more good qualities for you.
You can purchase our swatch book to see all our paper qualities.

For some special finishing we would suggest the best paper qualities to achieve the good finishing result. You can see our suggestions of each design page.

Can you print white wordings on dark color paper and envelopes?

We can print white ink on paper cards but we cannot do on envelope at this moment.
To solve the printing problems on dark color envelopes, you can order address stickers which is available at our shop.

Can I use another paper quality / printing method instead of your suggested quality?

Yes.
Please let us know your idea of paper quality / printing idea , we will quote you price accordingly.

Can I change paper / foil colors / finishing after placed order?

Yes, you can change in the proofing stage.
Any changes are not allowed once it starts printing.
Please be reminded price difference may be occurred.

What is the shipping cost?

We use Australia Post to deliver all our products.

You can choose the following shipping method and the shipping cost will be shown when checkout.
1. Standard Delivery (no tracking, 5-7 business days)
2. Express Delivery (with tracking, 2-4 business days)
FREE express delivery within Australia for all orders over $200

Do you ship internationally?

Yes, we do ship worldwide.
You can check the shipping cost when check-out.

How do I trace the orders?

1. Standard delivery within Australia

Unfortunately there is no tracking service.
Normally it takes 5-7 business days.

2. Express delivery within Australia

You will receive an email with tracking number from Australia Post and you can check the parcel status from the email.

3. International delivery

You will receive an email with tracking number from us.
You can trace your parcel via Australia Post.

 

Click here to trace your item from Australia Post website.

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